Terms & Conditions
Shipping
*Effective during the holiday season, if an item is out of stock at the time of purchase, we will be refunding the out of stock item and shipping the rest of the order.
All orders are shipped with USPS (United States Postal Service) by default. Depending on the size and weight of the package, we may switch the shipment to UPS Ground for better service.
Shipping prices are based on weight. See rates at the USPS website, USPS.com. Orders with a subtotal of $50 or more qualify for $5 shipping.
In-store pickup is available for customers interested in visiting our store in Plainfield, IL. Please call 815-782-5574 or email info@purple-plum.com with the item(s) and your name. We hold items at the register for 24 hours. Prepayment is not needed (please pay at the register).
Tracking numbers are included with all orders. If you do not receive an automated email with your tracking number, please email us at info@purple-plum.com and we will provide it. If you register for an account on the site, you can view all your orders.
Sales Tax
All orders from Illinois will be charged 8.5% sales tax.
Return Policy:
We accept returns on unopened items if you notify us within 72 hours of receiving the package (3 days). Please note that we are not responsible for shipping costs unless the return is a result of an error on our part.
Refunds are issued once the item in question is received. Refunds will not be issued for returned packages lost or damaged in shipping. We do not accept returns on wigs that have been tried on or worn even if they do not fit. Please write to us first if you have a question about fit.
Loss or Damaged Packages:
USPS allows us to file for lost or damaged package 30 days after that package is shipped. Please report damaged items immediately to info@purple-plum.com and include a picture of the damaged product.
Gift Certificates
Any unused balance will remain in the recipient's Gift Certificate account until depleted.
If the amount of the order exceeds the amount remaining on the Gift Certificate, the recipient will be required to pay for the balance.
Multiple gift certificates cannot be redeemed on a single purchase.
Gift Certificates are non-refundable and cannot be exchanged for cash.
Gift Certificates cannot be redeemed in the Plainfield store. (And gift cards from the store cannot be used online)
Gift Certificates do not have an expiration date or maintenance fee.
Gift cards purchased in our Plainfield, IL store are on a different system and cannot be used on the website. Gift certificates from this website cannot be redeemed in store. We can help you manually transfer the balances between the systems, please email info@purple-plum.com for assistance.
AnimeStuffStore.com is not responsible for lost, stolen, or misused Gift Certificate codes.